Support

Write to support@matterdevelopment.com. We answer within one business day. Please don't send scans or borrower details: describe the problem and the steps instead.

How does ProScan know a page is missing?

It reads the "Page X of Y" footer on each page and the title of each document on your phone. If a document says "of 16" and page 7 never arrived, the document shows a red 7. Tap it to scan just that page.

Does ProScan check signatures or tell me a package is valid?

No. ProScan checks which pages were captured. It does not review documents, check signatures or give legal advice.

Can I change how files are named for a title company?

Yes. Open Clients, pick the company and set its file name, email subject, document order and whether it wants one PDF or one PDF per document.

How do I restore my subscription on a new iPhone?

Sign in with the same Apple Account, open Settings in ProScan and tap Restore purchases. To cancel, open the iPhone Settings app, tap your name, then Subscriptions.

How do I delete my data?

Everything is on your phone. Settings → Purge all now deletes every signing. Deleting the app deletes the rest.